Terms & Conditions

CUSTOMER AGREEMENT

This Customer Agreement (“Agreement”) is a contract between you and Netchill.com (“Netchill”) and applies to your purchase of Goods & Services products and to your use of the Goods & Services “drop shipment” services (collectively the “Service”) available through www.Netchill.com. If you do not agree to be bound by the terms and conditions of this Agreement, you will not be permitted to make any purchases.

You must read, agree with, and accept all of the terms and conditions contained in this Agreement before you may become a customer of Netchill.

In this Agreement, “you” or “your” means any person or entity using the Service (“Customers”). Unless otherwise stated, “Netchill,” “we” or “our” will refer collectively to Netchill.com

Unless otherwise specified, all references to a “bank” in this Agreement include savings associations and credit unions, and all references to a “credit card” include American Express, Discover, Visa – and Master Card-branded debit cards.

• Your status as a Customer. To become our customer, you must be a registered member with Netchill.com in order to use our Services; you must first register on our web site and agree to pay a non refundable monthly fee of 1.99USD per month. Your credit card will be charged every 30 days from the day you have signed up for 1.99 USD unless you cancel your membership 7 days in advance of next billing cycle. You are not obligated for the monthly fee of 1.99 USD and may cancel at any time without a refund for your membership privileges. The 1.99USD fee is charged to prevent sale of Netchill.com products to the general public and therefore will not create unfair competition for our members. Netchill, Inc. reserves the right to offer promotions and upon expiration of any promotion, if cancellation request is not received, your credit card will be charged 1.99 USD non-refundable monthly membership fee. Your cancellation of the membership must be received in writing, either by email or mail 7 days in advance of next billing cycle and acknowledgement received back.
• Our status as your Drop-Shipper. As your drop-shipper, i.e. a company which ships your sales directly to end-users, we perform a valuable service, which involves, however, a higher degree of risk. Since we ship to third parties based on your orders, it is impossible for us to retrieve the shipped products in case of fraud. Therefore, we will not provide our Services to you unless you make assurances and guarantees contained below.
• Eligibility. Our Services are only available to persons that can form legally binding contracts under applicable law. Without limiting the foregoing, our Service is not available to minors (under 18), persons who are suspended from our Service, or to persons who present an unacceptable level of credit risk.
• Identity Authentication. In order to reduce online fraud Netchill has the right to request a photocopy of your Driver’s License and a copy of your Credit Card in order to verify your identity. You authorize Netchill, directly or through third parties, to make any inquiries we consider necessary to validate your registration and verify your identity. This may include ordering a credit report and performing other credit checks or verifying the information you provide against third party databases. However, because user verification on the Internet is difficult, Netchill cannot and does not guarantee any user’s identity.
• Purchase Order/Login and password protection/Indemnification.
  1. Any purchase of a product or Service can be made only after you log in into your “User Account” using your user name and password. You are responsible for the use and protection of user name and password.
  2. You understand and agree that all risk associated with unauthorized use of your log in and password are solely yours and agree to hold Netchill harmless and free of any claims, liabilities, demands for reimbursement, credit card charge-backs, or causes of action relating to such unauthorized use.
• Delivery according to the instructions. Generally, you make purchases that must be delivered to a third person (your customer). You hereby agree to waive any claim, objection, or a credit card chargeback based on the assertion that you did not receive the order or that the order is not in your dominion or control.
• Prepayment. Netchill retains the right, at any time and for any reason, to request, at their discretion, that the member provides a prepayment for order(s) in the form of bank transfer, direct deposit, money order or cashier’s check. If the prepayment is done in the form of bank transfer or cash direct deposit a credit is applied to the account within 1 business day. (Both of these methods must be performed by an authorized bank teller) If the prepayment is done in the form of a money order or cashier’s check it will take 7 to 11 business days for funds to clear and credit be applied to the account.
• Prepayment Refund.
  Netchill Liability. If Netchill fails to fulfill their obligations, meaning that Netchill is unable to send out merchandise in 5 business days after the funds have cleared and the order is canceled, Netchill will issue a refund for the prepayment in the form of a company check that will be sent to the member via Overnight service. In order to receive a refund in the form of a company check the Member must contact Netchill and make such a request, otherwise automatic store credit will be issued in the exact amount of the prepayment. The member has a time limit of 30 days from clearing date to request a refund of the funds.
  Member Liability. If a member requests a refund of the prepayment for any reason other than specified in the “Netchill Liability” section, a refund will be issued in the form of a company check for the total amount of the prepayment less a processing fee of $30.00. A check will be sent out in 3 to 5 business days from the date a request is made. The member has a time limit of 30 days from clearing date to request a refund of the funds.
• Legal Disputes. In the event any dispute arises between you and Netchill in relation to this Agreement or any transaction relating thereto, all claims or actions, whether judicial, quasijudicial, or administrative must be made in the Los Angeles County, State of California. You hereby expressly agree to submit to jurisdiction of the appropriate Los Angeles County court. If further agree that any claim or action against Netchill may be prosecuted solely and exclusively in the County of Los Angeles, State of California.
• Attorney Fees. In case of any collection activity, dispute, litigation, claim, or action arising in relation to this Agreement, the prevailing party shall be entitled to compensation of reasonable attorney fees and costs of enforcement.
• General.
  1. This Agreement is governed by and interpreted under the laws of the United States and of Canada.
  2. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
  3. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
  4. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
  5. This Agreement set forth the entire understanding between Customer and Netchill with respect to the subject matter hereof.

RETURN POLICY

Items may be returned only with prior authorization.

This return policy is applicable to all products with the exception of cell phones and cell phone accessories. We have NO RETURN policy on cell phones and cell phone accessories.

We guarantee against manufacturers’ defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, maybe returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.

Exception Section – Items Not Covered Under this return policy:

• TVs: If the item is defective the customer will need to contact the manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our “Unwanted Returns” section.
• Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer’s warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our “Unwanted Returns”; section.
• Personal Care Items: If the item is defective the customer will need to contact the manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our “Unwanted Returns” section.
  Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only
• All shipping and handling fees are non-refundable with an exception where Netchill has made an error by shipping and incorrect item to the customer. In this case, Member must contact Netchill to obtain a return label or request a merchandise pick up. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Netchill must be informed of the receipt of incorrect merchandise within a week of the delivery.
• Refused Delivery: Returns falling under this category will be treated as �Unwanted Returns�, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
• Defective Items: A customer must return the merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
• If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at their expense.
• All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 5 to 10 business days to post back to the credit card.